Glossar - Details
Repeat failure (field)
This is always defined by the customer and is covered by the following conditions :
1. The complaint has already been made once against the part (basis: the customer's part number).
2. The complaint was sent to the same supplier (basis: the contractual partnership between customer and supplier).
3. Both complaints have the same failure symptom (basis: the customer's description of the failure).
4. The first complaint regarding this combination has already been closed.
5. The production date of the part (not the vehicle registration date) in which the error occurred is after the action date of the D6 action.
If all five conditions apply, it is a repeat failure.
Reference Volume (and volume-specific, additional or differing definitions to the standard):
Standardized process for handling customers´complaints
This is always defined by the customer and is covered by the following conditions :
1. The complaint has already been made once against the part (basis: the customer's part number).
2. The complaint was sent to the same supplier (basis: the contractual partnership between customer and supplier).
3. Both complaints have the same failure symptom (basis: the customer's description of the failure).
4. The first complaint regarding this combination has already been closed.
5. The production date of the part (not the vehicle registration date) in which the error occurred is after the action date of the D6 action.
If all five conditions apply, it is a repeat failure.
Reference Volume (and volume-specific, additional or differing definitions to the standard):
Standardized process for handling customers´complaints