Glossar - Details
Effectiveness
Extent to which planned activities are realized and planned results achieved. (from DIN EN ISO 9000:2005)
Number of failures following implementation of measures as compared to original failure frequency. (from Standardized Process for Handling Customer Complaints)
Reference Volume (and volume-specific, additional or differing definitions to the standard):
DIN EN ISO 9000:2005
VDA Volume Standardized Process for Handling Customer Complaints, 2nd edition (revised), December 2020
Extent to which planned activities are realized and planned results achieved. (from DIN EN ISO 9000:2005)
Number of failures following implementation of measures as compared to original failure frequency. (from Standardized Process for Handling Customer Complaints)
Reference Volume (and volume-specific, additional or differing definitions to the standard):
DIN EN ISO 9000:2005
VDA Volume Standardized Process for Handling Customer Complaints, 2nd edition (revised), December 2020