Glossar - Details
Failure description from the customer's standpoint
A symptomatic description of the deviation. The customer will typically describe the obvious symptom of the failure : "the CD is not ejected".
Reference Volume (and volume-specific, additional or differing definitions to the standard):
Standardized process for handling customers complaints
A symptomatic description of the deviation. The customer will typically describe the obvious symptom of the failure : "the CD is not ejected".
Reference Volume (and volume-specific, additional or differing definitions to the standard):
Standardized process for handling customers complaints