Glossar - Details
Voluntary disclosure
Indication to the customer by a supplier that a component may be potentially defective before the customer notices and initiates a reject handling process. As a general rule, customers tend to be more accommodating when the supplier discloses a defect voluntarily. Disclosure can also be mandatory.
Reference Volume (and volume-specific, additional or differing definitions to the standard):
VDA Volume Standardized Process for Handling Customer Complaints, 2nd edition (revised), December 2020
Indication to the customer by a supplier that a component may be potentially defective before the customer notices and initiates a reject handling process. As a general rule, customers tend to be more accommodating when the supplier discloses a defect voluntarily. Disclosure can also be mandatory.
Reference Volume (and volume-specific, additional or differing definitions to the standard):
VDA Volume Standardized Process for Handling Customer Complaints, 2nd edition (revised), December 2020