Glossar - Details
Root cause(s)
The causes which, after the question is repeatedly asked : "Why did the failure/this undesired situation occur ?“ do not break down into further sub-structures. In other words, the "root" of the problem.
Reference Volume (and volume-specific, additional or differing definitions to the standard):
Standardized process for handling customers complaints
The causes which, after the question is repeatedly asked : "Why did the failure/this undesired situation occur ?“ do not break down into further sub-structures. In other words, the "root" of the problem.
Reference Volume (and volume-specific, additional or differing definitions to the standard):
Standardized process for handling customers complaints