Glossar - Details
Acceptance (commercial)
Acceptance of the financial demands made by the customer in relation to the complaint. In this context, commercial acceptance is merely the provisional acceptance of suggested figures. The actual commercial process operates outside this process.
Reference Volume (and volume-specific, additional or differing definitions to the standard):
Standardized process for handling customers' complaints
Acceptance of the financial demands made by the customer in relation to the complaint. In this context, commercial acceptance is merely the provisional acceptance of suggested figures. The actual commercial process operates outside this process.
Reference Volume (and volume-specific, additional or differing definitions to the standard):
Standardized process for handling customers' complaints