Glossar - Details
Communication
Between the business partners this occurs classically by personal discussion but nowadays increasingly in the form of the exchange of data and information using electronic media (telephone, telefax, E-mail) or direct transmission of data from one CAQ system to another. (from VDA volume Standardized process for handling customers complaints)
Communication is the exchange of information of situational importance. This can, e.g., include recordings on answering machines, chat events, etc. (from VDA volume 1)
Reference Volume (and volume-specific, additional or differing definitions to the standard):
VDA volume Standardized process for handling customers complaints
VDA volume 1 Documented Information and Retention, 4th completely revised edition, August 2018
Between the business partners this occurs classically by personal discussion but nowadays increasingly in the form of the exchange of data and information using electronic media (telephone, telefax, E-mail) or direct transmission of data from one CAQ system to another. (from VDA volume Standardized process for handling customers complaints)
Communication is the exchange of information of situational importance. This can, e.g., include recordings on answering machines, chat events, etc. (from VDA volume 1)
Reference Volume (and volume-specific, additional or differing definitions to the standard):
VDA volume Standardized process for handling customers complaints
VDA volume 1 Documented Information and Retention, 4th completely revised edition, August 2018